Refund policy

Browser Edition purchases

Browser Edition payments on measuredarcgames.com are processed through Stripe Managed Payments, with Stripe or Link handling the transaction and transaction support. Use the support or purchase-history link in your receipt when available. If you cannot locate it, email contact@measuredarcgames.com and we will help route the request.

Windows edition purchases

Windows purchases are separate transactions made through itch.io. Use the support options attached to your itch.io purchase or receipt. A Browser Edition purchase cannot be refunded through itch.io, and a Windows purchase cannot be refunded through the Browser Edition checkout.

What we will review

Please request help as soon as you notice a problem. Reasonable refund requests will be reviewed, including duplicate charges, a purchase that cannot be delivered, or a material technical issue we cannot resolve. The applicable storefront may make the final transaction decision and may have additional requirements under local law.

A full refund ends your license to use the refunded edition. Refunds do not transfer a purchase to the other edition and do not restore locally deleted game progress.

What to include

• the email address used for the purchase;
• whether you bought the Browser or Windows edition;
• the transaction or receipt identifier, if available; and
• a short description of the problem and troubleshooting already tried.

Never send a full card number, security code, account password, or a screenshot that exposes payment credentials. We do not need that information to help.

Before requesting a refund

You can play the complete five-chart Act I demo free before purchasing. The demo is the best way to check the game’s controls and general browser compatibility, though it does not limit rights you may have when a paid product is faulty or misdescribed.